Descriptif du poste

AnyTech365 is the leading company in IoT (Internet Of Things) security solutions in Europe, we provide help, protection and support for the most professional in our sector for all devices connected to the Internet.

With more than 350 employees on the Costa Del Sol, Spain, AnyTech365 has been ranked the fastest growing technology company in Spain and 27th in Europe according to the prestigious Financial Times.

We are official partners of large renowned companies such as Media Markt, Panda and many others.

Attitude, performance, commitment and teamwork are the foundations and values that define our business.
Founded more than 7 years ago, AnyTech365 has grown exponentially from 70 to over 300 employees in just 2 years thanks to a policy focused on the development of our employees.

Role :
As part of our establishment in Morocco, AnyTech365 is recruiting for its new at CasaNearShore a Portuguese Technical Support Agent (Spanish+English fluently).

In this context, you will be responsible for:

• Welcoming customer calls and presenting the company.
• Listen and diagnose their needs and connected devices in order to provide them with the appropriate solution.
• Apply the defined processes and master the use of tools.
• Present and explain our products to build customer loyalty.
• Make sure to reach the qualitative and quantitative objectives set by your manager
• Receiving calls, assisting remotely and responding to electronic requests
• Understand and use best practices to provide first level support and the best possible
• Customer service as soon as possible
• Perform remote cleaning as indicated
• Resolve problems from the first call, as far as possible, using the knowledge retained during the training and searching through the available documentation.
• Record problems in the database
• Possess the ability to dynamically understand and retain changing information in relation to the support department and the organization

Profil Recherché

- Previous experience in sales or IT/tech support is an advantage but not necessary as full training and support will be given.
- Communication and social skills
- Portuguese Native with high level in Spanish and English
- Passionate about technologies
- Outgoing
- Be a team player: flexible, supportive, encouraging, prepared to listen, learn and improve together
- Be able to perform! This is a sales role, you must be able to sell. We want closers
- IT Knowledge

Avantages sociaux et autres

Avantages sociaux et autres- Permanent contract: CDI
- Career development opportunity: Our projects are dynamic and growing, so you will have the opportunity to achieve your own professional goals and accomplishments
- Nice working environment
- Challenging and fulfilling work in one of the world's best support and security companies

Amplitude horaire

44h/week

Salaire Net + primes

8000 NET MAD + Bonuses