Payment Admin Lead

  • Lieu de travail Dakar, Sénégal
  • Date d'expiration 12 Février
  • Secteur d'activité
  • Nombre de postes 01

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

We’re looking for a Payments Admin Lead who’s resourceful and excited about getting things done. You'll be responsible for leading administrative functions for our Payments team in Senegal.

In this role, you'll:

  • Support the Payments team from our office in Senegal
  • Manage a team of administrative officers involved in payments operations activities
  • Measure and monitor existing HR policies and procedures for the team
  • Act as employee Mediator
  • Be the focal point for all things people and admin, in the Payments Ops team
  • Analyze trends and metrics to develop processes, solutions, programs and policies
  • Ensure that appropriate processes and tools are well implemented
  • Contribute to the growth of the business through people procedure
  • Be responsible for hiring, onboarding, promoting cultural practices, employee experience and implementing our policies within SN payments ops team
  • Manage all contracts, payroll and admin needs associated with interim firm staff 
  • Manage the requesting, dispatching and tracking usage of payments related supplies
  • Manage influx and backlog of compliance docs and contracts
  • Triage all inbounds requests
  • Any other duties as may be assigned

Tasks include:

  • Support people management
    • Provide HR guidance and support as required
    • Manage and resolve complex employee relations issues with the guidance of the People Ops Lead and the Payments Ops Lead
    • Conduct effective, thorough and objective investigations
    • Support the payments ops team to perform to the best of their abilities and spin-up quickly on assignments
    • Coach and support payments ops teams on implementing and maintaining our People policies, business needs, procedures, and ways of working at Wave
    • Train payments ops employees on relevant Wave culture, policies, services, systems, and processes
    • Involved in the recruiting process of payments ops team and support with their onboarding, and off-boarding as needed 
    • Oversee administrative duties in the office on a day-to-day basis
    • At any time, act as an ambassador for Wave values and drive initiatives to keep the Wave Culture and values a living reality
    • Champion for performance improvement within the payments operations team
  • Manage administration for interim staff
    • Be an administrative focal contact point for Interim firms, distributors and merchant openers
    • Verify interim staff' attendance as well as managing their activation and deactivation
    • Share performance of distributors and merchant openers on a regular basis with their supervisors
    • Ensure that contracts are up to date and the timely calculation of distributors’ due payments and bonuses, and preparing payment files for all interim staff 
    • Follow up on our interim firm partners’ invoices and bulk payment recharges
    • Troubleshoot any technical issue distributors and merchant openers may face
    • Help with recruitment and training arrangements for distributors and merchant openers when needed
    • Assist distributors and openers with access to all relevant platforms (slack, WhatsApp groups, etc)
  • Manage compliance, administration and reporting
    • Develop processes to manage and control influx of incoming contracts and backlog whilst collaborating with Compliance and Legal teams for:
      • Contracts' validations and regularization of rejected contracts
      • Contracts' terminations
      • Contracts’ signature
    • Create and roll out systems to ensure relevant contracts are up-to-date across systems
    • Work with internal teams to create policies to monitor and evaluate contracts for termination/renewal
    • Be the general custodian of all compliance data and required reporting
  • Logistical support 
    • Liaise with field teams to dispatch all required stationery, merchandising material and any other required supplies,
    •  Tracking dispatched and available supplies and its usage

Key details

  • Location: You'll work from our office in Senegal and may travel to field locations.
  • Work authorization in Senegal
  • Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
  • We pay 100% of your health care insurance premium cost for yourself and your dependents
  • We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work
  • We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment
  • Airtime reimbursement
  • Free food and a beautiful office space


  • Experience running payroll and a strong understanding of Senegal's labor laws is also an added advantage
  • Strong computer skills, especially with spreadsheets, and experience using Google Maps
  • Excellent organizational skills and communication skills
  • Experience leading networks of sales people, agents or retail networks in a back-office administrative position is an added advantage
  • Experience in an administration position or an HR/payroll position
  • Be a good note taker
  • Proficient in English and a local language
  • Completed university degree
  • Work authorization in Senegal required

You might be a good fit if you

  • Are exceptionally organized, able to independently follow through on tasks and able to manage priorities effectively 
  • Are detail oriented and seek to achieve excellence in everything you do
  • Are a clear and proactive communicator, both on written and verbal forms
  • Are a self-starter and proactive about achieving ambitious targets
  • Always seek to improve yourself through honest self-reflection
  • Demonstrate tenacity and a willingness to go the distance to get something done
  • Enjoy team work, but also know how to work well independently

Our team

  • We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
  • We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.

How to apply

Fill out the form below, and upload a resume in English.

Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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