Wave

Wave

Customer Support Representative- Front Office

Postuler
  • Lieu de travail Dakar, Sénégal
  • Date d'expiration 02 Novembre
  • Secteur d'activité
  • Nombre de postes 01

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....

How you'll help us achieve it

We’re looking for a Customer Support Representative who’s resourceful and excited about getting things done. You'll be joining our customer support team as we rapidly scale our business in Senegal.

In this role, you'll:

  • Be responsible for responding to user questions and concerns.
  • Represent Wave to our users through the call center

Tasks include:

  • Make outgoing calls to customers.
  • Answer incoming calls from customers.
  • Conduct satisfaction surveys.
  • Help or inform customers when they have issues.

Key details

  • This is a temporary position, 3 months renewable
  • Location: Dakar
  • Work authorization in Senegal required.
  • We pay 100% of your health care insurance premium cost for yourself and your dependents.
  • We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
  • Airtime reimbursement.
  • Free food and beautiful office space.

Requirements

  • 1+ years of experience in a comparable position (call center, customer care service ).
  • Fluency in French and Wolof.
  • A degree in administration or any related field
  • Being able to work at flexible schedules.
  • Experience with mobile money or banking support will be an added advantage.

You might be a good fit if you

  • Demonstrate tenacity and a willingness to go the distance to get something done.
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
  • Are excessively detail-oriented and seek to achieve excellence in everything you do.
  • Are client-oriented and have strong interpersonal skills.
  • Are a diplomatic speaker.
  • Have teamwork spirit.
  • Experience in a Customer Service (Mobile wallet or Customer Service Company) as well English proficiency as an added value.

Our team

  • We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Burkina Faso, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
  • We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
  • We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.

How to apply

Fill out the form below, and upload a resume in English.

Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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