Taptap Send Sénégal

Banque, Assurance, Finance
Dakar, , Sénégal

Taptap Send Sénégal

Banque, Assurance, Finance Dakar, , Sénégal

Customer Service Representative - English & European language

  • Lieu de travail Dakar, Sénégal| Sénégal
  • Date d'expiration 29 Octobre
  • Secteur d'activité Banque, Assurance, Finance
  • Nombre de postes 01

Our Mission

  • Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants

The Team

  • Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO)

  • Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well

  • Driven by mission, guided by values (see below) – in deed, not just word

  • Team as global as the mission, >30 languages from 25 countries (i.e., if you’re interested in learning to make Chicken Moambe, we’re the place)

About Us

  • Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced techp environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article
  • Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones.
  • While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously.
  • Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process.
  • With a formal market size of >700B alone, we’ve got a lot more saving to do for our users.
  • And that’s just the beginning….

Our Investors

  • Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Co-ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

Language requirements

  • Fluent English required + any European language

The Role

  • You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most.
  • You would work shifts and weekend and late hours coverage will be regularly needed.
  • You will be the face of Taptap Send to our customers! You will :
  • Assist customers by taking phone calls, answering emails and replying to incoming chats

  • Know our product inside out to educate and inform our customers

  • Resolve customer inquiries and escalate issues, as needed

  • Suggest improvements to our processes, policies, and documentation to meet customer needs

You have :

  • Fluent English

  • A minimum of one year experience in a call center

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Preference for interacting with people all day in a high-paced environment

  • Excitement about working on a small team and helping shape its culture as we grow

  • Passion for work with a significant impact on the world

Nice to have :

  • Experience in the payment space

  • Spent time living/working in Africa or Asia

  • Additional languages - Italian, Spanish, German or Wolof are just a few examples!

Benefits :

  • Competitive salary

  • Flexible hours

  • Regular team events

  • Professional development opportunities (e.g. language lessons, training, etc.).

100 à 499 personnes


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