Ria Money Transfer

Banque, Assurance, Finance
1 Allees Seydou Nourou Tall, Dakar, , Sénégal

Ria Money Transfer

Banque, Assurance, Finance 1 Allees Seydou Nourou Tall, Dakar, , Sénégal

Customer Care Expert

Postuler
  • Lieu de travail Dakar, Sénégal| Sénégal
  • Date d'expiration 12 Novembre
  • Secteur d'activité Banque, Assurance, Finance
  • Nombre de postes 01

Job Description

  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.

  • Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.

  • Building lasting relationships with customers and other team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.

  • Making sales or recommendations for products or services that may better suit client needs.

Responsibilities


  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.

  • Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.

  • Building lasting relationships with customers and other team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.

  • Making sales or recommendations for products or services that may better suit client needs.

Qualifications


  • ✓ High school diploma or equivalent. More education or experience may be preferred.

  • ✓ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

  • ✓ Understanding of company products, services, and policies.

  • ✓ Proficiency with computers and strong typing skills.

  • ✓ Ability to ask prying questions and diffuse tense situations.

  • ✓ Strong time management and decision-making skills.

  • ✓ Adaptability and accountability to build a career within the company.

  • ✓ Fluency in multiple languages may be desired.

    ✓ Schedule availability.




1000 à 4999 personnes

Multinationale

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