Ria Money Transfer

Banque, Assurance, Finance
1 Allees Seydou Nourou Tall, Dakar, , Sénégal

Ria Money Transfer

Banque, Assurance, Finance 1 Allees Seydou Nourou Tall, Dakar, , Sénégal

Helpdesk Technician - German

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  • Lieu de travail Dakar, Sénégal| Sénégal
  • Date d'expiration 19 Octobre
  • Secteur d'activité Banque, Assurance, Finance
  • Nombre de postes 01

Job Description

  • With presence in more than 160 countries, and more than 490,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect.
  • Join us in our mission to open ways for a better everyday life.

Responsibilities


  • First level Helpdesk support: phone / email / remote desktop connection

  • Perform Installation of all requirements needed by the web system to operate

  • Answering technical requests through call center and email ticketing.

  • Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System

  • Escalate the technical issues to other levels when needed

Qualifications

  • Advance level of German (High level oral and written)

  • IT background or IT interest

  • High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer, ...)

  • Work experience as a Helpdesk Technician would be a plus

  • Strong customer service orientation

  • Excellent communications skills (both oral and written)

  • Strong analytic, multi-tasking and team work skills

  • Flexibility regarding work schedule

  • Good team working skills

Education

  • Bachelor degree.




1000 à 4999 personnes

Multinationale

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