Mastercard Foundation

Banque, Assurance, Finance
Dakar, , Sénégal

Mastercard Foundation

Banque, Assurance, Finance Dakar, , Sénégal

Manager, Products and Solutions, Digital, N&FA

  • Lieu de travail Dakar, Sénégal| Sénégal
  • Date d'expiration 12 Septembre
  • Secteur d'activité Banque, Assurance, Finance
  • Nombre de postes 01

Job Title

  • Manager, Products and Solutions, Digital, N&FA


  • The Customer Solutions Center (CSC) is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
  • The Digital Solution Specialist shall be responsible for all digital products for the assigned markets as well as for driving the key KPIs for the cluster. This includes driving digital Products and solutions, Portfolio Optimization, New Product launch in market.
  • For these activities, the Digital solution specialist will carry the key performance KPIs and be the sales support for the front line as well as the solution specialist within the CSC for any Digital opportunities.


  • Act As An Expert For Their Geography/solution Portfolio
  • Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment

  • Accountable for having a deep understanding of the assigned product, service or platform

  • Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities

  • Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions

  • Support CSC Value Proposition Development And Sale
  • Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition

  • Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition

  • Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)

  • Drive Localization, Market Enablement And Support Sales
  • Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness

  • Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship

  • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Knowledge And Best Practice Sharing

  • Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA

  • Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts


All About You

  • Bachelor’s degree in business or equivalent work experience

Knowledge /Experience

  • Some years related work experience, preferably in the fintech space

  • Experience in product management, product development, and project management desirable

Skills/ Abilities

  • Deep technical expertise in assigned product, service or platform capability

  • Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms

  • Clear ability to problem solve and understand relationship with the client’s needs

  • Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers

  • Strong communication skills.

100 à 499 personnes


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