Qatar Airways

Casablanca - CMN, - MA, Maroc

Qatar Airways

Services Casablanca - CMN, - MA, Maroc

Senior Reservation and Ticketing Agent

  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 20 Septembre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Services
  • Nombre de postes 01

We are pleased to announce an incredibly exciting opportunity to join our Commercial team in CMN, Morocco as Senior Reservations and Ticketing Agent.

Your role : 

  • A Senior Reservations and Ticketing agent will be involved in the following:
  • Making and confirming reservations for passengers, selling tickets for the airlines.
  • Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
  • Assist passengers requiring special assistance to board or depart.
  • Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
  • Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
  • Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
  • Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
  • Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis
  • Join us as we dare to achieve what’s never been done before.


  • Relevant College or University qualification

  • 3 years of job related experience

  • Excellent communication skills with fluency in English language.

  • Through knowledge of special rates / offers / promotions.

  • Proven ability to manage room sales with due regard to the Revenue.

  • Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.

  • High potential individual willing to be trained/learned.

  • Demonstrates Quality Consciousness.

Plus de 10000


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