Distribution, Commerce
1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc


Distribution, Commerce 1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc

Technical Support Engineer

  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 03 Décembre
  • Niveau de poste Débutant / Junior
  • Secteur d'activité Distribution, Commerce
  • Nombre de postes 01

Your Main Responsibilities

  • Provide technical support (hardware and software) related to EATON portfolio for a defined product division via phone/email/webchat

  • Assist customers to resolve hardware & software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers

  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology

  • Drive customer loyalty through quality of service, improved value and through a high performance culture

  • Provide support in follow up the installed base and track the commissioning with creation of daily/weekly/monthly team reporting tools

  • Participate on CI projects and initiatives to increase productivity and add value from team and BSC activities


Your essential skills we are looking for:

  • Engineering or equivalent Technical Degree (Electrical preferred)

  • Proven experience in the area of electric/electronics systems

  • Good understanding of electrical products and related applications

  • Analytical mindset, customer oriented approach, communication skills, accountability

  • Fluent in English, any other European language is a plus

What We Offer To You

  • Permanent contract in a fast-growing global company

  • Challenging projects in dynamic collaborative team

  • Flexible working solutions (home office, hybrid, flexible working hours) are implemented across different EMEA locations

  • We make ethics and culture matter – You will enjoy working in supportive and collaborative workplace where ethics and safety are in our DNA

  • We make your perspectives matter - Different points of view are what drive innovation and collaboration, and at Eaton, innovation begins with top-to-bottom diversity. Our senior leadership is made up of individuals from diverse groups to help create an environment where employees feel represented and heard at every level

  • We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

  • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies

  • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen.

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