Eaton

Distribution, Commerce
1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc

Eaton

Distribution, Commerce 1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc

Senior Software Technical Support Engineer

Postuler
  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 31 Octobre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Distribution, Commerce
  • Nombre de postes 01

Your Main Duties

  • Act as a technical specialist for resolving not-standard customer challenges related to a given product (hardware and software) via phone/email/webchat etc.

  • Provide assistance to hardware & software issues which involve L3 and above technical support engineers, R&D and Product Managers.

  • Drive customer loyalty through quality of service, improved value and through a high-performance culture.

  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.

  • Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.

  • Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.

  • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.

  • Actively support in daily/weekly/monthly team reporting creation.

  • Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.

Qualifications

What we are looking for :

  • Degree in Engineering or Computer Science (Electronic/Telecommunications is a plus)

  • Minimum 3 year of experience in Technical Support / Engineering

  • Understanding of electrical products and applications

  • Network knowledge and communication protocols

  • Analytical mindset, communication skills, problem-solving

What We Offer

  • Permanent contract in fast growing global company.

  • Excellent working environment – safety and ethic are really important for us.

  • Culture & Values – Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

  • Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

  • Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering.



Plus de 10000

Multinationale

En poursuivant votre navigation sur notre site, vous acceptez l'utilisation de cookies afin de nous permettre d'améliorer votre expérience utilisateur En savoir plus