Eaton

Distribution, Commerce
1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc

Eaton

Distribution, Commerce 1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc

Associate Representative sales support

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  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 29 Octobre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Distribution, Commerce
  • Nombre de postes 01

  • Administrate service maintenance tasks of all types carried out by field services work force using relevant databases and applications to ensure up-to-date data for all customers at all times

  • Meet the quotation and contract administration requirements set by field service and field sales teams, supporting sales targets for PQ products and related service maintenance contracts

  • Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries

  • Constant copperation with sales, service and PQ product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes

  • Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer

  • Able to detect and escalate problem or error with data that he/she is responsible for

  • Proactive participation in team related tasks (projects, events, visitors, extra tasks)

Qualifications

  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degre
  • Customer service experience preferably on electrical/IT/telecommunication business
  • Excellent and Comprehensive knowledge of Eaton’s products and services on Electrical PQ products.
  • Detailed and advanced knowledge and competency in Eaton proprietary tools and applications: ERP, CRM, Case Management, and other Eaton Tools (Oracle, JOE, etc.
  • Good analytical skills to manage databases of customer data with high reliability, Proficient in creative problem solving, conflict resolution, and managing priorities.
  • Able to support other team members beside daily work.



Plus de 10000

Multinationale

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