Distribution, Commerce
1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc


Distribution, Commerce 1er étage, Lot Epinal 6, Rue Socrate, Mâarif Extension, Casablanca 20390, , Maroc

Quality Operations Manager, Software & Digital

  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 18 Septembre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Distribution, Commerce
  • Nombre de postes 01

Your Role

  • As Salesforce Implementation Lead, you will be responsible for facilitating the implementation of Salesforce Field Service across EMEA countries.
  • This involves working closely with the local service teams and Cluster management to ensure their readiness for the organizational and process changes.
  • You will be directly responsible for building organizational change roadmaps for each deployment and leading the communication plan for the region to provide regular updates to all levels of internal stakeholders.
  • You will work closely with Regional Business Process Owner (RBPO) and IT Project Manager, the Salesforce Implementation Lead will support the overall EMEA deployment goals and timelines, provide feedback from the local service teams and will be required to manage parallel country and/or cluster implementations

Your Main Duties

  • Lead the service team’s readiness for implementation of Salesforce Field Program

  • Complete pre-implementation assessments to start onboarding of new local service teams

  • Provide a gap analysis between current / future states and identify potential pain points

  • Manage data analysis & migration from multiple systems (including SAP, Oracle, Bahn, Lotus Notes, Siebel C360)

  • Create and follow Organizational change Management roadmaps for pre/post go live to support local service teams

  • Identify & communicate accordingly with key local stakeholders

  • Define how the new change will affect the end user

  • Create “what’s in it for me” messaging for each end user profile to support system adoption

  • Provide regular status updates to stakeholders to ensure alignment

  • Support creation of training materials and training of local “super users”

  • Ensure proper knowledge transfer of system and processes to the local service teams

  • Create feedback mechanisms to ensure best practice

  • Ensure program sponsors and steering committee members are kept informed

  • Work closely with the RBPO to highlight design gaps & support with solutioning

  • Gather feedback and articulate local service team questions/concerns during implementation phase

  • Propose enhancement options to the Salesforce design

  • Explore opportunities for external system integration

  • Analyze potential design change Vs business process change to minimize customization and maintain scalability of solution Track, oversee & report on progress of the current implementation project

  • Evaluate user adoption of new system and processes

  • Provide support as the single point of contact during project warranty post go-live

  • Capture lessons learnt to improve future implementations


  • What we are looking for :
  • Business/IT/Technical education

  • 3-5 years of experience of IT project management and implementation is essential

  • Previous experience of field service system deployments is essential

  • First-hand practical experience within Field Service would be useful

  • Understanding and experience of agile/SCRUM methodology

  • SCRUM master certification would be beneficial

  • Salesforce certification/experience would be beneficial

  • SAP ERP / Oracle 11i / Siebel C360 knowledge would be beneficial

  • Communication – excellent written & verbal skills to ensure effective communication to all levels of stakeholders across EMEA service business

  • Organizational Change Management – creating OCM roadmaps & regular communications for each deployment & overall program level

  • Project Management - ability to execute multiple projects simultaneously and complete projects with tight deadlines

  • Integration – understanding of field service business requirements from applications and integration between enterprise level systems (Salesforce FS, SAP ERP, PDH, TPH, etc)

  • Scheduling & Prioritization – prioritizing roll-out requirements with local service teams

  • Self-starter – ability to proactively take on new challenges with enthusiasm and confidence

What We Offer

  • Permanent contract in fast growing global company.

  • Excellent working environment – safety and ethic are really important for us.

  • Culture & Values – Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.

  • Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.

  • Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering.

Plus de 10000


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