APM Terminals

Distribution, Commerce
VGP2+WXF، Zone Franche Ksar Al Majaz Oued Rmel, Commune Anjra,، Ksar es Seghir 94125, , Maroc

APM Terminals

Distribution, Commerce VGP2+WXF، Zone Franche Ksar Al Majaz Oued Rmel, Commune Anjra,، Ksar es Seghir 94125, , Maroc

Associate Technology Ops

Postuler
  • Lieu de travail Maroc| Tanger - Assilah, Maroc
  • Date d'expiration 07 Novembre
  • Niveau de poste Débutant / Junior
  • Secteur d'activité Distribution, Commerce
  • Nombre de postes 01

Associate Technology Ops mission are :

  • Supporting all users in full Mavim and Confluence functionality to improve user experience

  • Participation in PDM community calls as system SME

  • Ownership of weekly user support calls

  • Point of contact in resolving user issues

  • Log future enhancement requests from users

  • Create and manage user requests/issues from JV terminals

  • Process landscape setup and support

  • Managing Mavim/Confluence knowledge base

  • Quality control of Mavim process landscapes

  • Problem solving and issue identification

  • Report generation and trouble shooting

  • Log escalation tickets in SNOW (Service Now)

  • Reporting to IT Product Owner

  • Assisting Global Business Process Owner as needed

  • Create Power BI dashboards for tracking progress

  • Ad-hoc help as required

  • Ad-hoc terminal visit for training, travel as needed to terminals for training on site

  • Prepare training materials / videos help document

What we're looking for :

  • Master's degree or equivalent in Computer Science,

  • Excellent written and verbal skills in English and ability to collaborate well with people at all levels of the organization

  • Strong customer centric ethic

  • Strong willingness to learn and take initiative

  • Innovative problem solver

  • Flexibility and agility for change

  • Understanding of standard terminal setup/business processes a plus

  • Knowledge of Atlassian product suite a plus

  • Microsoft BI knowledge is a plus

  • Spanish language fluency is a plus

  • No experience is required.

Please make sure to submit English Version of your resume ! 




500 à 999 personnes

Multinationale

En poursuivant votre navigation sur notre site, vous acceptez l'utilisation de cookies afin de nous permettre d'améliorer votre expérience utilisateur En savoir plus