AMAN

• At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. 

We live by the ‘Aman way of life’ 

• A mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values 

• Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

• Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

• Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

• Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

Location

• This position is located at our property Amanjena Marrakech in Morocco.

Position Overview

• We are looking for a motivated and passionate Groups and Events Manager who will be responsible for receiving groups and events in the hotel, serving as an intermediary between the guest and the operational areas. By application of strong organisational, communication and interpersonal skills, this position is responsible for supporting Sales and Marketing department with various tasks.

Responsibilities

• Preparing groups and event proposals and responding to inquiries in timely manner

• Full communication with guests/event agencies/ travel agencies to plan their event or group stay from A to Z including all group coordination, contacting, preparing of event orders, billing etc.

• Be passionate and detailed to create an exceptional experience for our guests

• Work closely with all departments to create a successful event sequence

• Liaise with vendors (e.g. event companies, décor, A/V, entertainment) to give suitable suggestions to guests

• Conducting site inspections and creating itineraries for Fam and press trips

• Supporting the Sales and Marketing department with various tasks

Qualifications

• Exceptional organizational skills

• Ability to multi-task, prioritize

• Excellent communication skills in English and French (verbal, listening, writing)

• Strong problem-solving skills

• Ability to use standard software applications such as MS Office

• Work independently and hands-on experience

• Self-starter who loves People, Events and Service

• Minimum of 2 years’ experience in luxury service environment

• Positive, engaging and passionate

• Exceptional people skills, compassionate host

• Very service oriented, seeking to constantly exceed guest expectations

• Very high attention to detail

• Organized, manage time wisely and work independently, ability to work under pressure

• Sensitive to cultural nuances

• Professional appearance and mannerism