AMAN

Services
12, Route de Ouarzazate، Marrakech 40000, , Maroc

AMAN

Services 12, Route de Ouarzazate، Marrakech 40000, , Maroc

Night Manager

Postuler
  • Lieu de travail Maroc| Marrakech et région, Maroc
  • Date d'expiration 18 Avril
  • Niveau de poste Manager / Responsable département
  • Secteur d'activité Services
  • Nombre de postes 01

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, home owners and employees which creates a lifelong sense of belonging driven by our values of:

  • Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms

  • Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures

  • Act like owners – taking charge, leading by example and an immense sense of pride in our work

  • Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner

Location 
Position Overview


  • The night manager is responsible for overseeing all aspects of the hotel’s operations during the overnight shift. He/she ensures that everything is in order and ready for the next day, including reports, equipment is functioning properly, and employees are performing their duties as expected…

Responsibilities


  • The night manager has a wide range of responsibilities including:
  • Monitoring the activities of guests to ensure they are enjoying their stay and addressing any concerns they may have

  • Inform all Overnight staff of nightly activities, group and arrivals as well as special requests and repeat guests.

  • Coordinating with other departments such as housekeeping, engineering, and facilities to ensure that all requests or maintenance issues are addressed in a timely manner

  • Ensuring that all hotel policies and procedures are followed by staff members

  • Creating reports that detail the status of hotel operations and identify areas for improvement

  • Providing a high level of guest service by answering questions about hotel facilities and services

  • Assisting in the resolution of guests complaints by working with management to find solutions

Qualifications

  • Previous Front Office experience in supervisory/management capacity in a luxury property required

  • An operational knowledge and proficiency in Opera

  • Leadership

  • Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human resources

  • Very high attention to detail

  • Excellent verbal & written communication skills in both English and French, any other additional language would be welcomed

  • Strong interpersonal and problem-solving abilities

  • Highly responsible and reliable

  • Able to deal with high-end travelers needs and requests.




1000 à 4999 personnes

Grande entreprise

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