Mission générale du poste :

• Maintain corporate revenue by performing the drive test of all received complaints from corporate team and be present for all needed check in order to get customer satisfaction.
• Responsible for conducting test activities (drive test, frequency scan, traces...), and developing new test procedures.
• Perform/Conduct external measurements by drive testing or scanning, and to take in charge the check the resolution of network customer complaints (corporate/VIP & MassMarket) within the servicelevel agreement (SLA).
• Ensure achievement the regulator authority (ARPT) approval for both coverage and Quality of Services on all technologies GSM/UMST & LTE
• Set an automated measurements of wireless networks with extensive scripts and largescale measurement & create new digital IP process in aim to decrease time of radio problem resolution.
• Ensure realtime interference detection & analysis & response to radio & optimization different requests (swaps ,cluster DT, parameters testing ..)
• Provide live drive test results by using cloud solutions including postanalysis in aim to get quick solutions to technical problems.
• Continuous flow of data measurement from drive test collection & postprocessing in aim to correct network database and to get best performance to the end customers.

Taches Principales :

• 2G, 3G & 4G communes, Highways drive testing campaign reports analyses, black spots detection and followingup and using TEMS investigation & Discovery solution for deep analysis.
• Detecting site problems by using network KPI indicators & drive test data and customer complaints.
• Swap, Drop, Bad quality events, low throughput, troubleshooting and detection…are the main KPI’s & information delivered by the drive tester to other teams.
• EE customer complaints follow up for VIP/Corporate & Massmarket (DT, reports & post_ analysis) to ensure a good coverage and quality.
• ARPT tests preparation, audit to guarantee license obligation achievement and Perform ARPT Test in coordination with ARPT representative.
• Creating specific scripts on TEMS Investigation for voice quality & combined technologies & generating automated reports.
• Log files post processing of voice calls and data tests, Highlevel recommendations for KPIs, fail events, low throughputs G & G.
• Scanning all kind of external interferences bandwidths and prepare band usage for new technologies (exp: U00, LTE) by using Anritsu & PCTEL scanner.
• To check a coverage and quality for Corporate & VIP: Big companies, Embassies, Military Structure … to resolve their complaints.
• Complaints report establishment with post processing and suggest the solutions then updating the dedicated complaint application.
• Support other teams (Radio, optimization, traffic & traces) in different drive test requests (2G, 3G, 4G & Data) & provide them with filed measurement problems data & analysis.
• New drive test solutions trial (ensuring the low cost with high revenue).
• Coordinate with all the involved teams & providers in the different tasks and projects to ensure the needed targets achievements.
• Perform any other tasks assigned by management.

Conditions d’Accès :

• Diplômes & Formations : BAC+5/Master/ Ingéniorat / Telecommunication, Electronics, Electrical, or related Engineering.
• Expérience : Telecom work experience is an advantage.

Contraintes du poste / Conditions Spécifiques :

• Availability to work when and where his experience is needed.
• Available to work over time when needed.

Compétences :

Liées au métier :

• IT knowledge’s
• RF planning tools ( TEMS , Discovery, …)
• Good knowledge of MS office (Excel and Access)
• Deep 2G & 3G&4G knowledge
• GSM , UMTS