SSA Monitoring & Diagnostic HotSpot Engineer

  • Nom de l'entrprise GE Côte d'ivoire
  • Secteur d'activité Energie, Mines, Matière première
  • Lieu de travail Côte d'ivoire
  • Date d'expiration 07 Octobre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5
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GE Côte d'ivoire

  • GE Côte d'ivoire
  • Côte d'ivoire
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About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.


Role Summary:

SubSahara Africa Monitoring & Diagnostic Hotspot Engineer owns designated customers/sites/units for delivering enhanced touch points to ensure customer sees the value for their digital journey.


Essential Responsibilities:

  • Track M&D value through resolution and implementation
  • Alarms documentation – communicate to the customer, provide recommendations – follow-up implementation of recommendations
  • Technical point of contact for operational, performance, controls related matters including combustion tuning
  • Document service value through customer agreement by tracking reliability, availability of the Iraq fleet units (avoided cost, unavailability and so on)
  • Review reports with customers on calendar basis, own actions, customer questions/concerns and document meeting minutes with rigorous
  • follow through concerned internal organizations
  • Prepare weekly update on alarm tracking sheet with OSM health, Data, Portal and units health & connectivity reports
  • Support the CPM/CSM to deliver exceptional customer experience and satisfaction by driving progress of PAC/technical cases including CIRs as required
  • Advocate for the customer on issuing additional requests for additional studies/performance reports/ assessments as needed basis
  • Trip log tracking and analyses required with Trip summary
  • System software tracking with revision and upgrade options
  • Unit Availability and Performance as per contract calculation
  • Maintenance Factors calculation and outages forecasting supporting CPM/CSM/TM
  • Complete Monthly technical/performance reports for the responsible fleet
  • Own & manage regional installed base with contract / customer relationship details
  • Identify customer opportunities through the customer engagement & insights (based on frequent failures / issues, customer KPIs, operations, business model) feed to the respective regions/countries
  • Track outage schedule, aggregate historical findings and communicate 3 months prior to the outage with the customers


Qualifications/Requirements:

  • Bachelor of Science /Master of Science in Engineering or Technology discipline
  • Technical knowledge is a must
  • Must have at least 5/10 years’ experience post degree as field Experience
  • Power plant/Steam Plant experience/Gas Power knowledge
  • Customer focus orientation and ready to meet with customers regularly
  • Must have valid authorization to work full-time without any restriction in the role’s location
  • Fluent in English/ French
  • SSA M&D Hotspot Engineer to Sub Sahara Africa Monitoring & Diagnostic Hotspot Engineer
  • CPM to Contract Performance Manager.
  • CSM to Contract Services Manager
  • TM to Tendering Manager
  • BS/MS to Bachelor of Science or Master of Science


Desired Characteristics:

  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to influence others and lead small teams
  • Lead initiatives of moderate scope and impact
  • Ability to coordinate several projects simultaneously
  • Effective problem identification and solution skills
  • Proven analytical and organizational ability
  • Nom de l'entrprise GE Côte d'ivoire
  • Secteur d'activité Energie, Mines, Matière première
  • Lieu de travail Côte d'ivoire
  • Date d'expiration 07 Octobre
  • Nombre de postes 01 poste ouvert
  • Niveau de poste Confirmé / Expérimenté
  • Niveau d'étude (diplome) Master 1, Licence Bac + 4| Master 2, Ingéniorat, Bac + 5
Postuler
GE Côte d'ivoire

  • GE Côte d'ivoire
  • Côte d'ivoire
Voir toutes les offres de l'entreprise

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