Mission générale du poste :

• The cloud administrator must have strong technical knowledge of cloud platform and cloud solution administration, he must be able to work in a mixed Windows and Linux software environment and manage cloud infrastructure services and solutions. provides technical assistance cloud-based systems and solutions for B2B customers, and resolves operational problems. He will also assist in the deployment of cloud based solution, migration of cloud solutions and platforms, updates and maintenances of cloud platforms.

Taches Principale :

• Install and configure new cloud customer’s solutions
• configure the Windows operating system
• Solve L2 and L3 incidents (bypass or definitive)
• Problem management
• Change management
• Contact and communicate with customers
• Ensure incident escalations to L3 and L4.
• Update incident tickets regularly.
• Elaborate investigation and intervention reports
• Ensure remote interventions.
• Identify and notify anomalies and non-conformities of cloud customers solutions and cloud platform.
• Supervise cloud platforms services.
• Follow-up and participate in updates and maintenances operation ensured by L3 and L4.

Compétences requises :

Liées au métier :

• Knowledge of cloud technologies and models (IaaS, PaaS, SaaS)
• Windows and linux administration
• Network skills (tcp/ip , DNS, VPN, SSH, RDP)
• incident, problem and change management.
• Experience in Cloud and virtualization administration.
• Experience in windows and linux OS administration.
• technical knowledge of Public and private Cloud: security and performance.
  
  

Contraintes du poste/Conditions spécifiques :

• Ability to collaborate with multiple stakeholders internally and externally.
• Ability to solve incident and manage change and problems.
• Good communications skills.