Mission générale du poste :

Evaluation at service layers and customers.
Recommendation and new initiative on deep analysis, the network performance.
Ensuring the monitoring, analyzing & evaluation of the Qos E2E with.

• Monitor and analyze KPIs for Services (Data) Based on Network performance Part UP&CP & Pilot the QoS.at the services architecture level, for different data Services & group of Subscribers.
• Perform audits to Data Services Customer Behavior and analyze an impact on their network performance.
  Drive performance & Correlation of the network & business.
• Participate to Create Superior Customer Experience & Provides Analysis performance across subscriber’s handsets, mobile applications and impact on network areas.
• Predicting and preventing negative impacts on the network & Identifying risks.
  NPS (Net Promoter Score) top down + NPS BOTTOM UP Network Analysis with correlation with other NetworK KPI.
• Identify and alert the Network causes of problems of B2B, HCV, VIP … groups of customers segments and ensure their escalation to the appropriate services & Proactive monitoring (anticipate an actions).
  • Analyzing traces and protocols to find out root causes of performance issues impacting Services and customers.
  • Generation of daily Services report / alarms with performance analysis and development of new reports & Setting KPI definition (formulas, thresholds) to report on the QoS evaluation of the Services, corporate accounts and Subscriber.
  • Establish data referential reports dedicated to the performance of the Services and Subscribers at network layers.
  • Be able to have an initiative and innovated idea.
  • Participate Supporting technical transformation.