Informatique, Télécom, Internet
Adresse : Route de Wilaya, Lot n° 37/4, Dar El Beida, –, Alger, Algérie


Informatique, Télécom, Internet Adresse : Route de Wilaya, Lot n° 37/4, Dar El Beida, –, Alger, Algérie

Service Performance Administrator

  • Lieu de travail Alger, Algérie
  • Date d'expiration 25 Novembre
  • Niveau de poste Confirmé / Expérimenté
  • Secteur d'activité Informatique, Télécom, Internet
  • Niveau d'étude (diplome) Master 2, Ingéniorat, Bac + 5
  • Nombre de postes 01
  • Type de contrat CDI

Mission générale du poste :

Evaluation at service layers and customers.
Recommendation and new initiative on deep analysis, the network performance.
Ensuring the monitoring, analyzing & evaluation of the Qos E2E with.

Taches Principales :
  • Monitor and analyze KPIs for Services (Data) Based on Network performance Part UP&CP & Pilot the the services architecture level, for different data Services & group of Subscribers.
  • Perform audits to Data Services Customer Behavior and analyze an impact on their network performance.
    Drive performance & Correlation of the network & business.
  • Participate to Create Superior Customer Experience & Provides Analysis performance across subscriber’s handsets, mobile applications and impact on network areas.
  • Predicting and preventing negative impacts on the network & Identifying risks.
    NPS (Net Promoter Score) top down + NPS BOTTOM UP Network Analysis with correlation with other NetworK KPI.
  • Identify and alert the Network causes of problems of B2B, HCV, VIP … groups of customers segments and ensure their escalation to the appropriate services & Proactive monitoring (anticipate an actions).
    • Analyzing traces and protocols to find out root causes of performance issues impacting Services and customers.
    • Generation of daily Services report / alarms with performance analysis and development of new reports & Setting KPI definition (formulas, thresholds) to report on the QoS evaluation of the Services, corporate accounts and Subscriber.
    • Establish data referential reports dedicated to the performance of the Services and Subscribers at network layers.
    • Be able to have an initiative and innovated idea.
    • Participate Supporting technical transformation.

500 à 999 personnes


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