Dell technologies - Maroc

Informatique, Télécom, Internet
Bd 60, Casablanca, , Maroc

Dell technologies - Maroc

Informatique, Télécom, Internet Bd 60, Casablanca, , Maroc

Technical Support Engineer

  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 31 Octobre
  • Niveau de poste Jeune diplômé
  • Secteur d'activité Informatique, Télécom, Internet
  • Nombre de postes 01

Join us as a Technical Support Engineer on our Product Services team in Casablanca to do the best work of your career and make a profound social impact.

What You’ll Achieve

  • As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will :

  • Provide hardware technical and software quality support to all customers and lead to a fast and effective resolution of technical problems faced

  • Being the point of contact for all customer’s technical requests

  • Uses troubleshooting techniques and tools to identify technical defects/issues

  • Manage the escalation of problems with the support of level 2

  • Keep up to date technically (hardware & Software) through internal and external training and personal practice

Here’s what we are looking for with this role :

Essential Requirements

  • Fluent in German, basic English

  • Good technical knowledge

  • Customer focus and “do the right thing” mindset

  • Excellent communication and ability to communicate in a thoughtful, concise and clear

  • Ability to handle stressful situations

Desirable Requirements

  • Bachelor’s degree.

500 à 999 personnes


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